AutoLyk’s Refund and Cancellation Policy

As AutoLyk.com deals in non-tangible irrevocable goods, refunds are not issued once an order is completed and the product/service is sent. It is the responsibility of the customer to understand this policy before making any purchases on our site.

However, we acknowledge that exceptional circumstances may arise regarding the nature of the products /services we provide. As a result, we do honor refund requests based on the following reasons:

1. Non-Delivery of the Product/Service:
In instances where process times are slower, leading to delayed order completion, customers are advised to contact our support for assistance. Claims for non-delivery must be submitted in writing to our support department within 72 hours from the order placement date. Failure to do so will result in the campaign being considered completed.

If the order delivery has commenced, it will be completed at the earliest, and no refunds will be issued once processing has started.

2. Product/Service Not-as-Described:
Customers experiencing issues with the product not matching its description must report the matter to our support department within 72 hours from the date of purchase. Clear evidence must be provided to demonstrate that the purchased product does not align with the description on the website.

Complaints based solely on false expectations or wishes are not honored. Our support team is committed to providing professional assistance promptly.

General Policy

Customers who comply with the aforementioned AutoLyk’s Refund and Cancellation Policy may request a full refund within the first 30 calendar days from the date of the initial purchase. Refund requests must be initiated through our customer support agents via email at support[at]autolyk[dot]com.

Exclusions

The following scenarios are not eligible for a refund:

– Free credits or promotional services.
– Services that have been fully delivered and confirmed.
– Accounts that have violated our Terms of Service.

Process

To initiate a refund request, contact our customer support agents with your order number and a detailed explanation. The customer support team will review the request and inform you within 3-5 business days whether it has been approved or denied.

If approved, the refund will be issued to your original payment method, generally within 7-10 business days, depending on your financial institution’s processing time.

Right to Deny Refund

AutoLyk reserves the right to deny refund requests under the following circumstances:

– Any attempt to abuse or exploit the refund policy.
– Multiple refund requests by the same customer for the same or different services.
– Failure to adhere to all terms and conditions outlined in this Refunds section and other sections of our Terms of Service.

Service-Specific Guidelines

Once the ordered Instagram likes, followers, views, or comments have been fully delivered and confirmed, these services are not eligible for a refund. Customers experiencing any issues should contact our customer support for assistance before the 30-day period expires.

Inquiries

All inquiries regarding this Refund Policy should be directed to our customer support team via email at support[at]autolyk[dot]com.

By making a purchase on AutoLyk, you agree to this Refund Policy in its entirety. AutoLyk reserves the right to modify or update this policy at any time without prior notice.

Last Updated: 01/12/2023